SECTION 1
PAPER NO.1 ORGANISATIONAL BEHAVIOUR
GENERAL OBJECTIVE
This
paper is intended to equip the candidate with the knowledge, skills and
attitude that will enable him/her to apply organizational
behavior concepts in management of an organization
1.0
LEARNING OUTCOMES
A candidate who passes this paper should be able to:
-
Demonstrate an understanding of organizational behaviour concepts
-
Analyze the behaviour of individuals and groups in organizations
-
Apply organizational behaviour knowledge and skills to real life management
situations.
-
Analyze organizational culture
and its effects on organizational behaviour
-
Analyze the effect of technology on organizational behaviour.
CONTENT
1.1
The nature of organizational behaviour
-
Understanding and managing human behaviour
-
Factors influencing human behaviour
-
The changing nature of work in organizations
-
Roles
of people in defining organizational behaviour
1.2
Nature and context of organizations
-
Classification of organizations: formal and
informal
-
Components of an organization
-
Organisational goals
-
Interaction with the environment
1.3
Organisational development, culture and change
-
Organisational management
-
Organisational culture
-
Nature of organizational change
-
Management of organizational change
-
Resistance to change
-
Overcoming resistance to change.
-
Employee commitment
-
Managing diversity at the work place
1.4
Organisational structure and design
-
Nature and importance of organizational
structure
-
Principles of organization
-
Levels of organization
-
Organisation chart
-
Design of organizational structure
-
Division of work and span of control
1.5
Organisational control and power
-
Forms of control
-
Types of authority
-
Classification of control systems
-
Strategies of control in organizations
-
Characteristics of an effective control system
-
Sources of power
1.6 Work
groups and teams
-
Distinction between groups and teams
-
Types of authority
group
-
Group
values and norms
-
Formal and informal groups
-
Reasons for formation of groups
-
Characteristics of an effective workgroup
-
Role relations and conflicts
-
Quality circles
-
Negotiation and bargaining, steps in negotiation process
1.7 Leadership
and management
-
Leadership verses management
-
Theories of leadership
-
Approaches to leadership
-
Leadership styles verses management styles
-
Leadership and innovation
1.8
Work and job satisfaction
-
Needs and expectations at work
-
Relevance theories of motivation to organisation behaviour
-
Job design \
-
Job satisfaction
-
Job enrichment
-
Flexible working arrangements
-
Work life balance
1.9
Conflict management
-
Forms of conflict
-
Causes of conflict
-
Consequences of conflict
-
Conflict management styles, strategies and techniques
1.10 Current
trends
-
Impact of information communication technology on organisation
behaviour
1.11 Emerging issues and trends
PAPER NO.2 COMMERCIAL LAW
GENERAL
OBJECTIVE
This paper is intended to equip the candidate with knowledge,
skills and attitudes that will enable him/her to apply the principles and
provisions of commercial law in various business environments
2.1
LEARNING OUTCOMES
A candidate who passes
this paper should be able to:
- Apply general principles of commercial law in business
- Identify the various dispute resolution mechanisms
- Demonstrate knowledge of legal personality
- Describe the different types of property
- Apply the law of contract in various scenarios
CONTENT
2.1
Introduction to law
2.1.1
Nature, purpose and classification of law
-
Meaning,
nature and purpose of law
-
Classification
of law
-
Law
and morality
2.2 sources of law
-
The
constitution
-
Legislation
-
Substance
of common law and doctrines of equity
-
African
customary law
-
Islamic
law
-
Judicial
precedent
-
General
rules of international law and ratified treaties
2.1.3 Administrative
law
-
Meaning
-
Doctrine
of separation of powers
-
Natural
justice
-
Judicial
control of the executive
2.1.4
The court systems
-
Structure,
composition and jurisdiction of courts
-
Magistrate
courts
-
Courts
martial
-
Kadhis
courts
-
Tribunals
-
The
high court
-
Environmental
land court
-
Industrial
court
-
Court
of appeal
-
Supreme
court
2.1.5 The law of persons
-
Types
of persons: natural person , artificial person
-
Nationality,
citizenship and domicile
-
Unincorporated
associations
-
Corporations
-
Co-operative
societies
2.2 Law of tort
-
Nature
of tort
-
Vicarious
liability
-
Strict
liability
-
Negligence
-
Nuisance
-
Trespass
-
Defamation
-
Occupiers
liability
-
General
defences in the law of tort
-
Limitations
of actions
2.3 Law of contract
-
Definition
and nature of a contract
-
Classification
of contracts
-
Formation
of a contract
-
Terms
of a contract
-
Vitiating
factors
-
Illegal
contracts
-
Discharge
of a contract
-
Remedies
for breach of a contract
-
Limitations
of actions
2.4
Sale of goods
-
Nature
of the contract
-
Formation
of the contract
-
Terms
of the contract
-
Transfer
of property and title in goods
-
Rights
and duties of the parties
-
Auction
sales
-
International contracts of sale: FAS,
FOB, CIF, FCA, CPT, CIP, DAT, DAP, DDP, CFR, DAF, DES, DDU, Ex-works and
Ex-ship
2.5
General principles of consumer credit
-
Nature
of the hire purchase contract
-
Difference
between hire purchase and conditional sale/credit sale
-
Formation
of the hire purchase contract
-
Terms of the hire purchase contract
-
Rights and duties of the parties
-
Termination and completion of the hire
purchase contract
2.6
Indemnity and Guarantees
-
Nature
of the contracts
-
Rights and duties of the parties
-
Advantages and disadvantages of guarantee
as security
-
Termination
of contract of guarantee
2.7 Partnership
-
Nature of partnership
-
Relations of partners to persons dealing
with them
-
Relations of partners to one another
-
Rights, duties and liabilities of existing,
incoming, outgoing and minor partners
-
Dissolution of partnership and its
consequences
2.8 Insurance
-
Nature of the contract
-
Formation of the contract
-
Principles of insurance
-
Types
of insurance
2.9
Agency
-
Meaning,
nature and creation of agency
-
Types
of agents
-
Rights
and duties of the parties
-
Authority
of an agent
-
Termination
of agency
2.10
Negotiable instrument
-
Nature
and characteristics
-
Negotiability
and transferability
-
Types
: cheques, promissory notes, bills of exchange
-
Rights
and obligations of the parties
2.11
The law of property
-
Definition of property
-
Classification of property (real and
personal, movable and immovable, tangible and intangible)
-
Property
in land: private, public and community land
-
Interests
in land: estates, servitudes and encumbrances
-
Intellectual property: plant breeder’s
patents, trademarks, copyrights and industrial designs
2.12
Resolving commercial disputes
-
Nature
and problems associated with commercial litigation
- Arbitration
- Mediation
- Negotiation
2.13 Emerging issues
and trends
PAPER NO. 3 BUSINESS COMMUNICATIONS
GENERAL OBJECTIVE
This paper is intended
to equip the candidate with the knowledge, skills and attitude that will enable
him/her to communicate effectively in an organisation
3.0 LEARNING OUTCOMES
- Develop strategies for effective communication in an organisation
- Demonstrate skills in preparing and presenting reports
- Demonstrate effective communication skills
- Apply information technology in communication
CONTENT
3.1
Nature of communication
-
Definition
of communication
-
The
communication process
-
Formal
and informal communication
-
Internal
communication
-
External
communication
-
Principles
of effective communication
-
Methods
of; communication
-
Communication
systems
-
Principles
of interpersonal communication
-
Barriers
to, effective communication
3.2
Written communication
-
Rules
of effective writing
-
Business
transactions documents: Catalogue, Invoices, purchase order.
-
Good
received note, debit note, credit note, etc.
-
Memorandum
-
Forms
and questionnaire design
-
Circulars
and newsletters
-
Notices
and advertisements
-
Publicity
materials
-
Graphic
communication
3.3
Business correspondences
-
Receiving
mails
-
Sorting
and classification of mails Filing mails
-
Storage
and retrieval of mails
-
Dispatch
of mails
-
Postal
and courier services
3.4
Oral communication
-
Meaning
of oral communication
-
Effective
listening
-
Interviews
-
Interpersonal
relationships
-
Persuasion
process
-
Assertiveness
3.5 Nonverbal
Communication
-
Introduction
to nonverbal communication
-
Importance
of nonverbal communication
-
Elements
of nonverbal communication
3.6 Public speaking and Presentation
-
Presentation
skills
-
Presentation
aids
-
Selecting
a topic
-
Testing
the topic
-
Analyzing
the audience
-
Analyzing
the occasion
-
Researching
on Topic
-
Public
speeches
-
Organizing
and outlining the speech
-
Principles
of organizing speech
-
Patterns
of organization
-
The
speech introduction
-
Characteristics
of good delivery and types of delivery of speeches
3.7 Group and Team
Communication
-
Group’s
communication skills
-
Communication
networks
-
Public
discussion format: panel discussion and symposium
-
Team
communication
-
Meetings
3.8 Report writing
-
Types
of reports
-
Qualities
of an effective report writing
-
Uses
of reports
-
Format
of written reports .
-
Preparation
of formal reports
-
Precis
writing and executive summaries
3.9 Proposal writing
-
Types
of proposals
-
Uses
of proposals
-
Contents
of proposals
-
Preparation
of formal proposals
3.10 Information
technology and communication
-
Communication
networks: internet, Intranet and extranet
-
Teleconferencing
and videoconferencing
-
Wireless
technologies
-
Social
media
3.11
Ethics in communication
-
Ethical
issues in communication
-
Significance
of ethical communication
-
Factors
influencing ethical communication
-
Ethical
dilemmas in communication
-
Guidelines
to handle communication ethics dilemmas
-
Emerging
issues and trends
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